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🙋 Frequently Asked Questions (FAQ)

📦 Returns & Refunds

Scenario Our Policy
I don’t like the product / it doesn’t suit me ✅ Return accepted.
🔸 Refund after deducting forward & reverse courier charges.
🔸 Product must be in original condition.
Product is defective / not working / wrong item Full refund or replacement at no extra cost.
🔸 We cover all courier charges.
Customer remorse (changed mind) ✅ Return allowed.
🔸 Customer pays reverse shipping charges.
🔸 Applicable if product is working as described but customer prefers another option.
Heavy / Volumetric items Returns not accepted for heavy items like TV Carts, Motorised Lifts, Trolley Speakers unless justified.
🔸 Sale items / Gift cards are non-returnable.

🛡️ Warranty

1-Year Warranty on All Products
Excludes: Burnt, broken, or physically damaged items.
🔧 Charges apply for missing or damaged parts.


🚚 How to Claim Warranty / Return

1️⃣ Contact us first via email: karan@gadgetwagon.in
2️⃣ Upon approval & agreement to terms:

  • Opt for Self-ship or request Reverse Pickup
    3️⃣ We cover courier charges one-way (when sending repaired or replaced unit).


🔄 Return Policy Summary

  • 10-Day Return Window from date of delivery.

  • Items must be unused, in original packaging, with proof of purchase.

  • Email us at karan@gadgetwagon.in to initiate return.

  • Returns without prior approval will not be accepted.


💸 Refund Process

✅ Refund issued to original payment method after inspection.
⌛ Bank/card processing time applies.
📢 Damages during return transit or misuse will be communicated transparently with justified deductions.

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