FAQs

🙋 Frequently Asked Questions (FAQ)

📦 Returns & Refunds

Scenario	Our Policy
I don’t like the product / it doesn’t suit me	✅ Return accepted. 🔸 Refund after deducting forward & reverse courier charges. 🔸 Product must be in original condition.
Product is defective / not working / wrong item	✅ Full refund or replacement at no extra cost. 🔸 We cover all courier charges.
Customer remorse (changed mind)	✅ Return allowed. 🔸 Customer pays reverse shipping charges. 🔸 Applicable if product is working as described but customer prefers another option.
Heavy / Volumetric items	❗ Returns not accepted for heavy items like TV Carts, Motorised Lifts, Trolley Speakers unless justified. 🔸 Sale items / Gift cards are non-returnable.

🛡️ Warranty

✅ 1-Year Warranty on All Products
❗ Excludes: Burnt, broken, or physically damaged items.
🔧 Charges apply for missing or damaged parts.

🚚 How to Claim Warranty / Return

1️⃣ Contact us first via email: karan@gadgetwagon.in
2️⃣ Upon approval & agreement to terms:

Opt for Self-ship or request Reverse Pickup
3️⃣ We cover courier charges one-way (when sending repaired or replaced unit).

🔄 Return Policy Summary

10-Day Return Window from date of delivery.
Items must be unused, in original packaging, with proof of purchase.
Email us at karan@gadgetwagon.in to initiate return.
Returns without prior approval will not be accepted.

💸 Refund Process

✅ Refund issued to original payment method after inspection.

Refund is credited to original payment method, For COD on bank account provided by the customer on email karan@gadgetwagon

⌛ Bank/card processing time applies.